1. Why choose our ceramic products?
We provide direct factory access which ensures high quality and competitive pricing. With over 16 years of experience in the household ceramic industry, we specialize in both standard and highly customized orders to meet specific client needs.
2. What are the available shipping terms?
We support various trade terms including EXW, DDP, DDU, FOB, and CIF. Our proximity to major ports allows for efficient logistics and global delivery arrangements.
3. How long is the production lead time?
Mass production begins immediately upon receipt of the deposit. The production time is calculated from that date and varies based on the order volume, typically estimated for standard container sizes.
4. Can I request a customized design (OEM/ODM)?
Yes, we are professional in customized orders. Our flexible production lines can satisfy unique design requirements, surface patterns, and specific sizing for household ceramics.
5. What is the standard packaging for fragile items?
Safety is our priority. We use a combination of polyfoam, inner boxes, and sturdy outer cartons to ensure that porcelain items are well-protected during transit.
6. What payment methods do you accept?
We accept T/T (Telegraphic Transfer), PayPal, Western Union, and L/C at sight. Generally, a 30% deposit is required, with the remaining 70% balance due before shipment.