Frequently Asked Questions
Q1: What is the typical delivery time for orders?
A: Sample production takes approximately 10 days. Bulk production usually requires around 35 days after sample approval. Shipping time for samples is generally 7-10 days depending on your location.
Q2: What is your Minimum Order Quantity (MOQ)?
A: The MOQ is generally 1000 pieces, but this can vary depending on your specific design and customization requirements.
Q3: Do you offer customization for sizes and logos?
A: Yes, we fully support custom designs, including specific sizes, custom logos, and unique painting requirements to match your brand.
Q4: What are the accepted terms of payment?
A: We require a 30% deposit in advance, with the remaining balance due before shipment. We accept T/T, PayPal, Western Union, Money Gram, and L/C.
Q5: Which shipping methods are available?
A: We provide worldwide express shipping via FedEx, TNT, DHL, and UPS (7-10 days). For larger orders, we can also arrange shipping by Air or Sea.
Q6: Are the materials used eco-friendly?
A: Yes, our products use various natural wood materials like Paulownia, Pine, and Oak, focusing on eco-friendly and sustainable production.