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Frequently Asked Questions
🔹 Will I get the same product as the picture?
Yes, all the photos are taken by professional photographers and represent our real products.
🔹 Do you offer a guarantee for the LED mirror?
Yes, all of our LED mirrors use copper-free glass to avoid black edges and spots. We offer a 3-year warranty on our products.
🔹 How is quality control managed?
We have over 10 years of experience. Our process includes department managers marking flaws for correction and 4 QC inspectors conducting final examinations after packing. All production processes are recorded.
🔹 Can you help with container utilization?
Absolutely. Once the order is confirmed, we can provide spare products to fill any remaining space in the container to maximize shipping efficiency.
🔹 How do you handle faulty items?
Our defective rate is less than 0.2%. During the guarantee period, we send free replacement parts with new orders. Urgent parts are sent via Fedex/DHL at our cost.
🔹 Are custom sizes and functions available?
Yes, we support customization for sizes, color temperatures, and additional features like Bluetooth speakers or sensor switches.
Dehua Decor
